Spend more time on what matters. Let us handle your inbound calls and appointment scheduling.
Are you tired of missing potential clients while busy out in the field? At Hello Magic, we understand your unique challenges.. That's why we're not just virtual receptionists; we're your secret to a more abundant business and better quality of life.
Our virtual receptionists are always on hand to ensure every call is answered promptly, creating a seamless and professional experience for your clients.
You'll get a new team member for a fraction of the cost. Take your customer service to the next level without breaking the bank.
We specialize in your specific industry, ensuring that your virtual receptionist is well-versed in handling industry-specific calls and tasks.
Free up your time to focus on what you do best. Hello Magic takes care of call management, scheduling, and client interactions, giving you back valuable hours to grow your business.
With Hello Magic by your side, you can take on more clients and expand your business. Our professional support helps you deliver exceptional customer service and build a reputation for reliability.
Say goodbye to voicemail and hello to immediate, live assistance. You can be ensured that your clients always speak with a friendly and knowledgeable virtual receptionist, leaving no room for missed opportunities or frustrations.
We are dedicated to serving your customers with the same passion and care that you have for your business.
These extra features are designed to make both you and your customers experience exceptional.
Receive call transcripts after every call. This valuable resource helps you stay informed, track client interactions, and continuously improve your services.
We're experts at appointment scheduling. Hello Magic's virtual receptionists ensure your calendar is always filled with confirmed appointments, saving you time and helping you focus on what you do best.
Boost your online reputation effortlessly. We send SMS messages to only satisfied customers, encouraging them to leave Google reviews, enhancing your online presence and trustworthiness.
While many virtual receptionist companies prioritize low prices at the expense of communication quality, we take a different approach. We invest in hiring the best individuals and compensate them accordingly. This ensures our clients receive top-notch representatives for their businesses.
Testimonials
Did you know that 80% of callers hang up when they reach voicemail. Even missing just one call per month could cost you more than Hello Magic's monthly service charge.
Hello Magic's virtual receptionists work seamlessly with your business. We handle your calls remotely, following your customized call protocols, to provide a personalized experience for your callers.
After each call we will email clients a transcript and recording allowing clients the opportunity to offer feedback on how we can better communicate with their customers.
Receptionists will check in with clients daily to update availability times to schedule site visits and to give clients a summary of their appointments for the day. At this time receptionists will also ask if there are any happy customers that we should be following up with a call to ask for google maps review and for a referral to for 2-3 neighbors who could benefit from their clients services.
After appointments are schedule receptionists will create a google calendar event with pertinent info and invite both the client and customer.
The client and customer will also receive a group text message with the details for the appointment in case they don't check their google calendar.
Clients will also have access to their own industry specific mastermind group where we learn how to better serve their industry and where clients can connect with like minded growth oriented business owners to provide accountability and support.
Our team helps you determine the right plan based on your specific needs. We'll assess your current call volume and recommend a plan that aligns with your business requirements and budget. Usually businesses with one service team will start with the STARTER plan, businesses with 2 service teams will start with the BASIC plan and businesses with 3 or more service teams will start with the PRO plan.
Our virtual receptionist package includes call answering, appointment scheduling, google review request, referall requests and monthly mastermind meetings.
Absolutely! Hello Magic's virtual receptionists can be trained to manage industry-specific calls and tasks. All your receptionists will specialize in only answering calls for your industry so that they can develop a deep understanding of the space. We also customize their training to meet your business's unique needs. Clients fill out an in depth FAQ document detailing how the client would like their receptionists to answer common questions. Our proprietary AI Call Assist platform provides receptionists with the right answer at the right time based on how you instruct them to respond to key questions.
We offer flexible hours of operation to match your business hours. Typically most service based business are fine with our standard 7am to 7pm PST hours but if you need after hours, or 24/7, we're here to support you.
Yes, we can integrate with any Customer Recruitment Management system like Jobber, Service Titan, Housecall Pro, Etc... as long as the CRM has a public portal to add new customers and schedule appointments.
Unlike many virtual receptionist services that prioritize low pricing over quality, often employing individuals with varying language proficiencies who manage calls across numerous industries, we take a different approach. Our receptionists specialize exclusively in supporting one service industry and we pay accordingly to hire top notch professionals ensuring expert handling of industry-specific inquiries. We also invest deeply into technology to make sure our call handling platform has superb call quality so that customers feel we are a seamless extension of your team.
Additionally, we proactively engage with our clients' happy customers to secure more Google reviews and ask for referral business, boosting their online presence and acquiring new customers. We also host a monthly tree trimming mastermind group, providing valuable networking and learning opportunities that foster community and drives business growth. Our commitment to quality, specialized focus and added value approach distinguishes us from competitors, which is why clients choose us for their call answering needs.
No, there is zero lag time when our receptionists answer calls. We have invested in the most advanced systems to ensure that customers have the best experience possible. It is very important to us for customers to feel valued and be connected to an agent ASAP. We can set up a test call for clients if they want to see how quickly our system picks up calls.
No, when a customer calls the vast majority of the time they will be connected to a receptionist right away who will answer the call using your businesses' name and personalized call script. We have invested in a propriety system that allows us to track call volume to make sure we have enough agents to be available for calls especially during peak call times. If we see calls volume increasing and calls going to the hold cue our system will immediately notify us so we can allocate staff and train additional agents to solve this issue ASAP.
We prioritize data security and employ robust measures to protect sensitive information, ensuring confidentiality and compliance with privacy standards. Also we don't handle payment so there is no risk of sensitive information being shared.
We have invested a lot into our proprietary software that allows us to be a seamless extension of you and your team. Our proprietary technology allows us to answer calls as confidently and knowledgeably as you. The onboarding FAQ you complete will be uploaded into our system an utilizing our ai tool, it will in real time response suggestions to receptionist based on your FAQ document.
The first monthly payment plus set up fee will be processed when you sign up. We will immediately hire your team of receptionists and start their two week in-depth training. At the two week mark after signing up we will schedule your go live date where we will transfer over your calls to our system. At the end of each billing cycle if you are over your allotted minutes usage you will be charged per additional minute. You can upgrade or downgrade your plan at any time. NOTE: We do have a 30 day money back guarantee as we are confident you will love our service.
