Terms of Service

Acceptance of Terms
Welcome to Hello Magic. By processing your payment, you agree to comply with and be bound by these Standard Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using our service.

1. Service Description:
‍Service Provider shall provide virtual receptionist services to Client, including but not limited to answering phone calls, taking messages, and managing appointments, as outlined in the service package selected by Client.

‍2. Start Date and Onboarding Process:
‍The start date of this Agreement shall be the date on which payment is provided by Client. Upon receipt of payment, Service Provider shall assign a team of receptionists to Client's account and commence a two-week onboarding process. Client shall be charged the set-up fee and monthly service charge at the outset, which includes training for the assigned receptionists.

‍3. Payment Terms:
‍Client agrees to pay the set-up fee and monthly service charge as outlined in the selected service package. Payment shall be made in advance of each billing period. Client acknowledges that they will be charged the monthly service fee during the two-week onboarding period.

‍4. Onboarding Period:
‍During the two-week onboarding period, Service Provider shall train the assigned receptionists to meet Client's specific requirements. After the completion of the onboarding period, Service Provider shall go live, taking Client's calls and providing receptionist services.

‍5. Money-Back Guarantee:
‍Client shall be entitled to a 30-day money-back guarantee, commencing from the date payment is provided. If Client is unsatisfied with the service within this period, they may request a refund of all fees paid.

‍6. Limitation of Liability:
‍Service Provider shall not be liable for any actions or statements made by the assigned receptionists while representing Client's business. Client agrees to indemnify and hold Service Provider harmless against any claims, damages, or losses arising from the actions or statements of the receptionists.

‍7. Termination:
‍This Agreement is on a month-to-month basis and can be canceled by either party at any time with written notice. Upon termination, Client shall be responsible for payment of any outstanding fees up to the date of termination.

‍8. Additional Usage Charges:
‍Client acknowledges that usage of services beyond the allotted minutes included in their selected package shall incur additional charges at a per-minute rate. Client may upgrade to a higher minute plan at any time. However, retroactive upgrades are not permitted after the end of the billing period. Upgrades must be requested before the end of the current billing period to take effect for the subsequent period.

‍9. Confidentiality:
‍Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the term of this Agreement.

‍10. Governing Law:
‍This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction].

Contact Us
If you have any questions or concerns about these Terms, please contact us at hello@hellomagic.us.